From Odoo CRM (Karofi)
Save the customer phone number to look up the CRM…
Phone (3CX)
Fill in the customer phone number above to show the call button
Look up another customer
Looking up here never changes the conversation you have open.
No conversation is open
Pick a conversation in the left column to see its tasks and wrap-up tray.
Mya suggests
Pick a conversation, then press a button above — Mya reads the thread and answers right here.